Terms & Conditions

Welcome to LumEssences ("we", "our", "us"), operated by Etrade Essense Limited. These Terms & Conditions govern your use of www.lumessences.com, including all purchases made through our website.

By accessing our website or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.

1. About Us

LumEssences is an online retailer operated by Etrade Essense Limited.

Registered Address

Etrade Essense Limited

8/F China Hong Kong Tower

8-12 Hennessy Road

Wan Chai, Hong Kong

We supply carefully selected cosmetic and beauty products to customers across Europe and other international markets.

2. Eligibility to Purchase

By placing an order, you confirm that:

You are at least 18 years of age or have permission from a parent or legal guardian.
The information you provide is accurate and complete.
You are legally capable of entering into a binding contract.

3. Product Information

We work hard to ensure that every product description, ingredient list, photograph, and specification published on our website is accurate and up to date.

However, manufacturers may occasionally update:

Packaging
Ingredients
Colours
Fragrances
Product names
Product design

As a result, the product you receive may differ slightly from the images displayed on our website. The information shown online is provided for general guidance, and customers should always refer to the packaging supplied with the product before use.

4. Cosmetic Products

All products sold through LumEssences are cosmetic products intended for external use only unless expressly stated otherwise.

Our products are not medicines and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

If you have existing skin conditions, allergies, are pregnant, breastfeeding, or under medical treatment, we recommend consulting a qualified healthcare professional before using any cosmetic product.

5. Patch Test Recommendation

Skin sensitivity varies from person to person.

Before using any new cosmetic product, we strongly recommend carrying out a patch test on a small area of skin and waiting 24–48 hours before full application.

Discontinue use immediately if irritation or an allergic reaction occurs.

6. Product Claims

Descriptions such as:

Vegan
Organic
Cruelty-Free
Sulphate-Free
Silicone-Free
Paraben-Free
Dermatologically Tested
Natural

are based on information supplied by the respective manufacturers.

LumEssences does not independently verify every marketing claim. Customers should always review the product packaging and ingredient list for the latest information.

7. Ingredients and Allergens

Customers are responsible for checking the ingredient list before purchasing and using any product.

If you have known allergies or sensitivities, please review the full ingredient information carefully before use.

Although every effort is made to keep product information current, manufacturers may update formulations without prior notice.

8. Product Results

Cosmetic products work differently for every individual.

Results may vary depending on factors including:

Skin type
Hair type
Lifestyle
Existing skincare routine
Climate
Individual sensitivities

For this reason, individual results cannot be guaranteed.

9. Orders

All orders are subject to product availability and acceptance.

We reserve the right to:

Decline or cancel any order;
Limit purchase quantities;
Refuse service where fraud or misuse is suspected.

If payment has already been processed for an unavailable product, any applicable refund will be issued using the original payment method.

10. Pricing and Payment

All prices displayed on our website are shown in the applicable currency selected by the customer, where available.

Prices may change without prior notice.

Payment must be completed in full before an order is dispatched.

We use secure payment providers to process transactions. We do not store your complete payment card details.

11. Shipping and Delivery

LumEssences ships to most European countries and selected international destinations.

Delivery estimates provided during checkout are approximate and may vary due to:

Customs inspections;
Courier delays;
Severe weather;
Public holidays;
Force majeure events.

Customers are responsible for providing accurate delivery information.

Additional shipping charges may apply depending on the destination.

12. Customs, VAT and Import Charges

Orders delivered outside the European Union may be subject to customs duties, import taxes, VAT, or other government charges imposed by the destination country.

Unless otherwise stated, these charges are the customer's responsibility.

LumEssences has no control over customs procedures or import fees and cannot reimburse such charges.

13. EU Cosmetic Compliance

Where applicable, cosmetic products sold within the European Union are intended to comply with the requirements of Regulation (EC) No. 1223/2009 on Cosmetic Products.

Products intended for the EU market are labelled in accordance with applicable European legislation and include details of the designated Responsible Person (RP) where required.

14. Product Safety

Customers should always:

Follow the instructions provided;
Use products only for their intended purpose;
Avoid contact with eyes unless specifically intended for eye use;
Keep products away from children;
Store products according to the manufacturer's recommendations.

Improper storage or misuse may affect product quality and performance.

15. Third-Party Brands

LumEssences distributes products manufactured by third-party brands.

All trademarks, product names, descriptions, and claims remain the property and responsibility of their respective manufacturers.

Any manufacturer-specific warranty or guarantee remains the responsibility of that manufacturer.

16. Limitation of Liability

Nothing in these Terms limits or excludes liability where such limitation is prohibited under applicable consumer protection laws.

To the maximum extent permitted by law, LumEssences shall not be liable for:

Allergic reactions;
Skin irritation;
Misuse of products;
Indirect or consequential losses;
Delays caused by third-party delivery services;
Circumstances beyond our reasonable control.

Customers are responsible for ensuring products are suitable for their individual needs before use.

17. Returns and Refunds

Our Returns & Refund Policy forms part of these Terms & Conditions.

For hygiene and consumer safety reasons, opened or used cosmetic products cannot normally be returned unless:

The product is faulty;
The product arrived damaged;
The incorrect item was supplied;
Your statutory consumer rights require otherwise.

Eligible returns must comply with our published Returns Policy.

Where applicable, customers within the European Union retain their statutory consumer rights under local consumer protection legislation.

18. Intellectual Property

All content available on this website—including text, product descriptions, graphics, logos, icons, photographs, videos, page layouts, and other materials—is owned by or licensed to LumEssences.

No content may be copied, reproduced, distributed, or used without our prior written permission.

19. Privacy

Your personal information is processed in accordance with our Privacy Policy.

Where applicable, we handle personal data in accordance with the General Data Protection Regulation (GDPR) and other relevant data protection laws.

20. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, legal requirements, or website functionality.

The latest version will always be available on this page. Continued use of our website following any updates constitutes acceptance of the revised Terms.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region.

Nothing in these Terms affects any mandatory consumer rights that may apply under the laws of the customer's country of residence, including applicable European consumer protection legislation.

Any disputes not resolved amicably shall be subject to the jurisdiction of the courts of Hong Kong unless mandatory local consumer laws provide otherwise.

22. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

LumEssences