About Us
Beauty Inspired by Confidence
At LumEssences, we believe beauty is more than appearance—it's about feeling confident, expressing yourself, and embracing everyday moments of self-care.
Operated by Etrade Essense Limited, LumEssences is an online beauty destination offering a thoughtfully curated selection of skincare, haircare, cosmetics, body care, and beauty essentials from trusted brands around the world. Based in Hong Kong and serving customers across Europe and other international markets, we are committed to making premium beauty products accessible, authentic, and enjoyable to shop.
Whether you're refreshing your skincare routine, discovering a new favourite lipstick, or searching for everyday beauty essentials, our goal is to provide products that combine quality, performance, and value.
Our Mission
Our mission is simple: to make premium beauty accessible while delivering an exceptional online shopping experience.
We carefully select products that meet our standards for quality, authenticity, and customer satisfaction, helping our customers build beauty routines they can trust.
What We Offer
Our growing collection includes:
- Skincare
- Makeup
- Haircare
- Body care
- Beauty accessories
- Everyday beauty essentials
- Trending international beauty products
We continuously expand our catalogue to bring you the latest innovations from well-known and emerging beauty brands.
Why Shop with LumEssences?
Carefully Selected Products
Every product is chosen with quality, performance, and customer satisfaction in mind. We work with trusted suppliers and authorised distribution channels to offer genuine products from recognised beauty brands.
Authenticity You Can Trust
We understand how important authenticity is when purchasing beauty products online. That's why we strive to source products responsibly through reputable manufacturers, authorised distributors, and reliable suppliers.
A Customer-First Experience
From secure checkout and reliable shipping to responsive customer support, every part of our business is designed to make your shopping experience simple, safe, and enjoyable.
International Reach
Although headquartered in Hong Kong, LumEssences proudly serves customers throughout the United Kingdom, the European Union, and selected international destinations.
Our Commitment to Quality
We believe our customers deserve products they can purchase with confidence.
We work closely with our suppliers to ensure that products intended for the European market are supplied in accordance with applicable regulations, including relevant cosmetic safety and labelling requirements where applicable.
As manufacturers may periodically update product formulations or packaging, we always encourage customers to review the information provided on the product packaging before use.
Sustainability
We recognise that sustainability is increasingly important to our customers and to the beauty industry.
Whenever possible, we seek brands and suppliers that share our commitment to responsible sourcing, improved packaging practices, and more environmentally conscious products. While sustainability standards may vary between manufacturers, we continue to expand our range with products that support a more responsible approach to beauty.
Customer Care
Exceptional customer service is at the heart of everything we do.
Whether you have questions about a product, need assistance with an order, or would like help choosing the right beauty products, our support team is always happy to assist.
We're committed to providing prompt, friendly, and professional service before, during, and after every purchase.
Our Promise
When you shop with LumEssences, you can expect:
- Carefully curated beauty products
- Authentic products from trusted suppliers
- Secure online shopping
- Reliable international delivery
- Transparent policies
- Friendly customer support
- A growing collection of premium beauty brands
Our ambition is to become a trusted destination for beauty enthusiasts looking for high-quality products, excellent service, and an enjoyable shopping experience.
Get in Touch
We'd love to hear from you.
LumEssences
Operated by Etrade Essense Limited
8/F China Hong Kong Tower
8-12 Hennessy Road
Wan Chai, Hong Kong
Website: www.lumessences.com
Email: contact@lumessences.com